Partners for the long term

We partner with our clients to develop strategies and solutions together.

In Touch meeting… our first contact

Our In Touch meeting is where we get to know our clients’ needs and expectations. We can then adapt our processes to better suit them. This meeting takes place before the effective date of the plan so our client's dedicated analyst and the other ability management partners can be ready to meet the client's needs when the first claim comes in.

Collaborative meetings adapted to our client’s needs

We encourage regular meetings between our team of experts and our clients to make sure all claims are being managed effectively.

Staying in touch to manage claims proactively

Throughout the claims process we stay in touch with employers and disabled employees on an on-going basis to keep all parties up-to-date on the status of claims and the upcoming steps.